These are the Compulsory Writing and Presentation Standards for IVORY RESEARCH LTD. It is very important that you read, fully understand and comply with all of the requirements. If you have any questions, please contact Amanda at email@example.com or call 020 7118 0808.
Please take note of the following operational procedures that you must adhere to:
When completing a paper you must:
To ensure smooth and efficient communication between yourself and our company, we ask that you open a Gmail account. This is the account we will use to send assignments. You can set one up for free now by following this link:
We may sometimes forward on questions/comments from the client, which you will need to respond to. Please make sure you spell-check and proofread your responses carefully. Also, please make sure you address the client separately, e.g.,
Please pass the following to the client:
Thank you for your comments, they will all be addressed and you will receive the amended paper in the next two hours.
Communication is extremely important to us. If we call you, please answer the phone or return our call as quickly as possible and always reply to our emails. We are one team and it is important we keep communication open at all times. If you are running late with an assignment, do not avoid us as this will make it more difficult for us to help you. We will do everything we can (e.g., extend the deadline where possible) as long as you keep us informed. If you do not communicate with us – we reserve the right to reassign your work to another writer.
We understand that sometimes we may have difficult clients, which can be frustrating for all parties involved, but it is not acceptable to be rude to our Customer Service Advisors under any circumstances. Similarly, if you are sending a message addressed to the client you should read it back after you have written it to ensure that it sounds professional, no matter what the tone of the client, as this could aggravate any potential dispute.
When completing an assignment you must ensure that you comply with all the requirements of the brief. It is important that the brief is fully met as this will reduce the chance of amendments being requested and will ensure that the client is satisfied with the work. If the original assignment brief has not been met then we may need to refund the client and you will not be paid for the work. Some guidance on how to meet the assignment brief is included below:
You should check to see whether the client has included any attachments and, if so, read them thoroughly. You should also check the ‘Additional Requirements’ field of the assignment brief as this may contain important information relating to the order.
We ask all clients to provide us much information about their assignment as possible. For full details on the information we request from the client please follow this link. It is your responsibility to ensure that you have all necessary information to complete the assignment on time and to the required standard. You may, therefore; need to request additional information from the client. This request should be made within the first 24 hours of receiving the assignment brief. Please note that it is not acceptable to request additional information from the client on the day of the deadline.
A common complaint amongst our clients is that the brief has been misinterpreted. This can be avoided by reading the assignment brief and then reading it through again before you start work. You should also refer back to the assignment brief regularly when working on an assignment to ensure that what you are writing is focussed and actually answers the assignment brief.
Clients will often send many attachments relating to their order, including assignment criteria, learning outcomes and lecture notes. The client will have sent these to help you so you must refer to them when writing the assignment. Failure to do so may result in the client being dissatisfied with the work completed.
In our experience, some writers tend to pad out assignments with unnecessary words, just to meet the word count. However, this is not acceptable. Clients pay for their order based on the number of words and they expect these words to relate directly to their assignment brief. It is likely that if you are padding out the assignment with unnecessary words and phrases, it will not meet the assignment brief. Instead, you should develop clear and concise, focused arguments that are correctly referenced and use the word count wisely.
The guidance above should help you to complete good-quality, well-written assignments each and every time. Please be aware that in the majority of cases you will be given a word count (e.g., 2,000 words) and you can write 10% above that, but no more than 1% below. You can include as many appendices as you like, just make sure they are all relevant. The contents page, references, bibliography and appendices are not included in the word count. All graphs and diagrams must be relevant and explained.
Every paper you undertake must be 100% original, written by you and written to the standard required by the client. The client can choose to order a 2:2, 2:1 or 1st standard for their assignment and this will be clearly specified within the original assignment brief. You must ensure that you write to the standard ordered at all times.
If you are asked to complete a 1st standard assignment, you must assess your ability to complete it to the required standard as failure to meet the standard may result in reduced pay or pay being refused altogether.
You should ensure that you select and use quality sources when completing assignments. This means that you should not use sources such as Wikipedia and you should not use more than 25% website sources. Instead, you should mainly use good-quality books, journals and articles. By doing so, the paper will have a far greater value to the client than a paper that relies heavily on websites. For more information on where you can find good quality sources and for information about access to online databases you should refer to our Knowledge Base which can be found by logging in to the Writers’ Area on the website (using the username and password that is provided upon completion of your application).
Remember that our clients are paying for a professional piece of work to be completed so you should pay particular attention to the following factors:
By making these few last-minute checks before submitting the paper, you can easily minimise the number of complaints and requests for amendments, which will in turn save you time and leave you available to complete more briefs for us.
Unless otherwise requested, please submit your papers as a Word document. Please note that all completed papers must be sent in .doc, .docx or RTF format. Use Times New Roman, size 12pt, 1.5 spacing and make sure your paper is fully justified. Please ensure your work looks neat and professional with subheadings and chapter headings when appropriate
All dissertations, proposals and reports MUST include contents pages.
If you are in any doubt as to compile a contents page, please ask us and we will provide instructions. When you submit the completed paper, you must reply to the email thread containing the original assignment brief and ensure that the file is saved with the order number as the file name.
All appendices (if any) and the reference list and/or bibliography must be included within the word file containing the completed paper, unless they are completed in an Excel file or other software, such as SPSS. You should not submit the appendices in a separate Word file as this will lead to the paper being returned to you. You will be expected to include these within the file containing the completed paper.
Information For Internal Use (IFIU)
It is important that you provide IFIU with your paper. Please include the paper title, year, word count, paper description and several relevant keywords. For the paper description, please do not copy and paste from the original work.
Here is an example of IFIU:
SWOT, PESTEL and Porter’s 5 Forces analyses of & Spencer
This paper looks at Marks & Spencer (M&S), one of the UK’s leading retailers and a very successful brand. It examines the environment in which M&S is operating with the help of the PESTEL analysis and then goes on to scrutinise the attractiveness and competitiveness of the retailing industry in the UK (Porter’s Five Forces analysis). Finally, a SWOT analysis is undertaken to highlight the company’s strengths and weaknesses and to reveal any opportunities it can capitalise on and threats it may encounter in the process of further development (SWOT).
Marks & Spencer, SWOT; PESTEL; Porter’s Five Forces
This information should be included on the first page of the assignment, not in a separate document, and you should then insert a page break so that the actual assignment should begin on the following page. Please be aware that failure to submit the IFIU or an incomplete IFIU may lead to a penalty being applied.
With all of our orders, clients are entitled to a period of free amendments. For assignments clients are allowed to request amendments for 10 days, and for dissertations the time allowed is 31 days in total: for the first half of the dissertation, clients have 10 days to request amendments and for the second half they are allowed 21 days. We offer these deadlines to ensure that quality control and plagiarism checks can be completed to the highest level. We also want to make sure that the client has enough time to request amendments, especially if they are experiencing issues that means they need more time. We expect all amendments to be completed within 24-48hrs, unless otherwise stated. There may be rare occasions where clients will request amendments outside of this time. We would kindly request that you consider completing these amendments without additional charge so as to ensure client satisfaction. If you feel that an additional charge is fully justified, and we will ask for your justification, we will inform the client of the fee payable (Please see Amendment Disputes).
Ways to ensure amendments are not necessary
In an ideal situation, clients would not have to request amendments, and there are ways to make this a possibility.
When a client requests amendments, if they are unclear, we ask them to fill in an amendment request form (it will come to you in the same format as the original brief) where the client will list all of their concerns. Go through each problem raised and rectify them. When you receive notification of an amendment request, please confirm receipt of the request, and let us know when you will be able to return the amended piece of work (within 24 – 48 hours).
We may also require you to amend your paper if we feel your work does not meet our standards, or the overall quality is poor.
Occasionally there may be situations where the writer and the client cannot agree on amendments. It could be that you feel the request is outside of the initial brief, and the client doesn’t agree. Or it could be that the client thinks the grammar and presentation is poor, but you don’t. In this type of situation, we will ask our Quality Control Officer to assess the case, and decide whether the writer or client was correct. If they deem that the client was correct, you are obliged to complete the amendments. If they deem that the client is incorrect, we will advise them of an additional fee should they wish to go ahead with the amendments.
We take every amendment request very seriously, as we strive for 100% customer satisfaction. However, we assess each case individually and sometimes we will ask you to provide a quote for how much you will charge for amendments. This is only applicable in two situations:
If the client requests a mix of valid amendment requests and additional / new requests, please inform us which points you are willing to complete and which ones you require an additional fee for. Please explain the reasons for the extra charges.
We recommend that amendment charges should range between 10-30 pounds for smaller assignments, and 60 – 120 pounds for bigger projects and dissertations.
Not stated in the initial request
If you believe that the request for amendments was not stated in the client’s initial request:
Despite the fact that the client has asked for more than they did initially, they are still our clients and we need to treat them with respect. If we do our very best for them, they are more likely to come back and ask for you to be their writer next time. To make sure this happens please:
I am sorry you are not happy with your paper, however:
You did not state that you required primary research in your original request. This will take me a significant amount of time to do, therefore my price for this additional work will be XXX pounds and I can complete the work by 1st May.
The primary research I will do will consist of me constructing interview questions, interviewing 50 people and displaying the results in an Excel table.
You must always meet your deadlines. By default, if you are given a date, you must submit your work by 10pm weekdays and by 5pm at the weekends at the latest. If you are given a specific time of the day, you must submit the work by that time.
It is crucial that you meet your deadline as if the client’s deadline is missed you will not be paid.
You must inform us immediately if you are running late. Please do not wait until it is too late to do something. If you believe that you will not be able to complete the work let us know and we will find another researcher to do the work or part of the work. This should only be requested in extreme circumstances and if we notice that it becomes a regular occurrence then the amount of work you will be offered will reduce significantly.
If you are struggling to meet your deadline and feel that you would benefit from some extra time then it may be possible to gain an extension from the client. However, you must request any extension at least 24 hours prior to the deadline. You may be asked to send us the work that you have completed so far so that it can be sent to the client in order for them to approve an extension.
If our operators are calling you, please answer the phone. If, on more than one occasion, it becomes apparent to us that you are not getting in contact with us, we will terminate your contract with us.
We do not like to penalise writers, but we have to have some penalties in place to ensure we live up to our promises and deliver top-quality work on time. Please note the following penalties:
Please note that in some cases late delivery may not be acceptable. If it is the case that an order is submitted late and we have to provide the client with a refund, you may not be paid for the work.
We have a very strict plagiarism policy, so you must ensure that you correctly reference every source that you use within your work. Please be aware that we check every completed paper with our anti-plagiarism software and if it becomes apparent to us that you have plagiarised – you will not be paid. Your work with us will also be terminated with immediate effect.
Our clients pay us to write a 100% original and plagiarism-free piece of work. Therefore, it is imperative that you understand what plagiarism is and how to avoid accidentally plagiarising your work.
What is Plagiarism?
Plagiarising is defined as the unauthorised and unreferenced use of work by another author/writer, with the intention of representing it as your own. Plagiarism can include all of the following:
It is important that you do not use material from past pieces of work you have written, even if the question is very similar, or even identical to past briefs. Similarly, you should not heavily base your work on the ideas/structure of others or your past pieces of work.
If you would like to check your work for plagiarism before submitting it to us, please do not use Turnitin or Viper as these will store the paper. Instead, please use plagiarism detection software such as My Drop Box or Copyscape.
To ensure that you do not plagiarise in your work it is imperative that you correctly reference every source that you use. Any material taken from other sources (e.g. books, journal articles, websites, reports, working papers, lecture notes) must be fully referenced according to the Harvard System of Referencing (unless specified otherwise).
There are several variations of the Harvard Referencing System. We use this as standard.
Some clients request that you use Harvard (page numbers – Direct Quotes only); this means that you only need to provide page numbers for direct quotes within the work. Alternatively the client may request ‘Harvard (page numbers – All Sources)’. This means that you must include the page number in the text e.g. (Smith, 2006, p.14) as well as at the end of the paper in the references / bibliography section.
If the client requests a different referencing system (e.g. APA, MLA, etc.) this will be specified in the order details when you receive the original assignment brief and you must ensure that you meet this requirement. If you are unsure, you can ask the client to provide details on the referencing required.
Each and every paper must contain a full reference list detailing all the sources you consulted for this work, both from which you quoted directly and ones that helped you to get an understanding of the issue. The list should be in alphabetical order and numbered. You should take note of the minimum number of references we expect per assignment:
|Up to 5,000 words||At least 10 references per 1,000 words|
|Over 5,000 words||At least 5 references per 1,000 words|
Please note that if the client specifies that a reference list is not required, we still need a full reference list to be included for internal purposes.
Please avoid taking material from the Internet, especially from sources such as Wikipedia. You should generally use the Internet for information regarding news, company information, market data, etc. If you do not have an Athens Account, we suggest you subscribe to an article database, such as ProQuest or Questia, to have access to academic resources. Resources such as Google Books and Google Scholar may also be helpful.
Remember, your work may be of an outstanding quality but if it is poorly referenced then it will be almost worthless to the client. Without access to the sources that you have used, the paper will be of very little help to them.
Dissertation Topic and Outline will consist of 500 words (1,000 for an Extended version). More information is available here. The extended outline will be different in terms of depth of analysis.
See samples of Standard (black) and Extended (black and blue) Dissertation topics and outlines here. By using the colour, we have indicated the difference between both versions.
Your job will be to produce a detailed outline of the dissertation, taking into account all the client’s requirements.
The client will do one of the following:
Once the topic is confirmed you will need to create a custom-made outline of the dissertation, including the following:
Sometimes clients will provide additional requirements which should also be incorporated.
As an add-on, we will also be offering custom-made reference lists. In the reference list you will need to provide a list of sources, and each and every one should be relevant to the client’s dissertation topic. These should include academic articles, books, market reports, etc. We will be offering three reference list options of 10, 20 or 30 sources.
Once you confirm you will undertake the work, it should be delivered to us within 36 hours maximum. However, as always, we always appreciate quicker deliveries.
Dissertation Topic and Outline Requirements
When completing a Dissertation Topic and Outline you will need to ensure the following:
Standard (500 words) Dissertation Topic and Outline
Extended (1,000 words) Dissertation Topic and Outline
If the client requests customisation in the order form – please ensure that you do it. If you are unable to fulfil any requirement, please let us know before you commence the work.
By default, a reference list is not required to accompany the Standard Dissertation Topic and Outline. However, if you do include one, this will add value to your work and raise the chances of the client coming back to order a full dissertation, resulting in more work and additional fees for you. When writing the Extended Dissertation Topic and Outline you must provide at least five references.
If the client has ordered a separate reference list you will need to provide it. Please ensure that every source you supply is highly relevant to the client’s topic. Do not provide general sources (e.g., Armstrong, M. (2003) A Handbook of Human Resource Management Practice, 9th Edn., Kogan Page). Instead provide a specific source, which matches the client’s topic (e.g., Klaas, B.S. (2003) “Professional Employer Organisations and Their Role in Small and Medium Enterprises: The Impact of HR Outsourcing”, Entrepreneurship theory and practice, Fall, pp. 43–61).
When providing a reference list you need to provide the minimum amount requested by the client (e.g., 10, 20 or 30 sources).