You should be able to find the answer to any queries you may have below. However, if you still need help and advice, please do not hesitate to contact our customer service department on 02031 314 883 or +44 2035 530 281 (if calling from outside of the UK) between 9am-9pm Monday-Friday and 10am-6pm Saturday and Sunday.
When can I contact the office?
Do I have to accept every piece of work you offer me?
How often should I check my email?
What information will be contained within the brief that you send me?
What happens if a client isn’t happy with my work?
How do amendments work?
What happens if I feel the amendments are outside the client’s initial request?
I haven’t been paid what I was expecting. What do I do?
Can I re-use parts of work I have completed before?
I’m running late with an assignment, what should I do?
Can I contact the client if I have any questions regarding the assignment?
Can you provide an example of some completed papers to use as a guide?
Which referencing standard should I use?
What penalties do you have?
Do I have to ask you for time off work?
Do you provide a guide to writing assignments?