Terms And Conditions

Terms and Conditions

These Terms and Conditions regulate the business relationship between you and us. By using our services you agree to be bound by them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

We are: Insta Research Limited, operating as www.ivoryresearch.com, registered in England and Wales under company number 08896347 (“we”, “us”, “our”).
Our registered office address is: 29th Floor, One Canada Square, Canary Wharf, London, E14 5DY.
Our VAT number is: 181 9105 10.
  1. Definitions

In this agreement:

“Content” means all the software text on the website, software design, text contained within and alongside the graphics or pictures, information contained within any software or the website itself including designs, texts, graphics, pictures, information, applications, software, and other files, and their selection and arrangement. This includes the content utilised for advertisement of any new promotion scheme or any SWOT analysis generator or similar application owned by us.
“Contract” means your order and our written acceptance of it in accordance with clause 2.4.
“Data Protection Legislation” up to but excluding 25 May 2018, the Data Protection Act 1998 and thereafter (i) unless and until the GDPR is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.
“GDPR” General Data Protection Regulation ((EU) 2016/679).
“Material” Means any information, material and resources that we require you to provide. This includes, but is not limited to: Lecture notes; module guides; student handbooks; assessment criteria; seminar notes; assessment criteria; learning outcomes and any other materials relevant to your order.
“Terms” means the terms and conditions outlined here.
“You” means you our customer, who purchases Works from us.
“Website” means the entire computing hardware and software installation that is, or supports, our website.
“Works” means the documents and services which we provide to you under the Contract in accordance with the Terms.
“Writer” means the individual who will complete the Works.
“Writing” Means including emails. When we use the terms “writing” or “written” in these Terms, this is to include emails.

 

  1. How to Contact Us
    • You can contact us by writing to us at [email address] or via our website [website] by clicking on the “contact us” link.
    • If we have to contact you, we will do so via the email address that you provide to us.

 

  1. Basis of the contract
    • These terms and conditions apply to you as a purchaser or prospective purchaser of the Works.
    • On receiving a quotation from us, should you submit an order, we will email you to accept the order and confirm the details of your order, at which point a contract between us will come into existence.
    • No order will be accepted by us in any way apart from by email confirmation.
    • If we are unable to accept your order, we will inform you of this and will not charge you for the order. This might be because of unexpected limits on our resources which we could not reasonably plan for, or because we are unable to meet a delivery deadline you have specified or for any other reason.
    • Works advertised on the website or ordered by you are subject to a Writer agreeing to provide the Works to the standard you have requested within the deadline we have agreed.
    • You agree that you will not attempt to contact your Writer directly and that we will act as the intermediary between you and your writer.
    • We may change these Terms from time to time.

 

  1. Quotations
    • We will provide you with a Quotation for the Works once you have submitted an enquiry.
    • We will provide Quotations based on the submissions included in your order form. The answer to the questions on the order form will always take precedence over any free text entered.
    • Quotations are given by us on the basis that no contract will come into existence except in accordance with clause 4. The price quoted on the online price calculator on our Website may differ from the actual price payable – only an estimate is provided based on limited criteria. The actual price to be paid will be stated on the completed order form in most cases, and always set out in a confirmation email (inclusive of VAT).
    • Any quotation set out in our email is valid for 12 hours unless otherwise stated, provided we have not had to withdraw it for any reason.

 

  1. Price and Payment
    • We shall usually require payment before Works commence. On receiving payment in full, the Writer will commence the Works.
    • Payment plans whereby you can pay in instalments may be available, but only by express agreement between you and us, and this must be agreed before submitting your order to us.
    • Should a payment plan be agreed, by paying the first instalment, you agree to pay the balance of the amount due in full before completion of the Works.
    • If any amendments are required to the Works, an additional fee may be incurred.

 

  • Your obligations
    • By engaging us for our services, you agree to:
      • Provide us with all relevant assignment criteria, learning outcomes and supporting Materials in a format accepted by us as soon as is reasonably practicable after engaging us;
      • ensure that the information you provide to us to work with is accurate and up to date;
      • provide all documents and Materials required in (a) together with any other relevant information requested in a timely manner;
      • cooperate with us and your writer for the duration of the period in which we are providing our services to you; and
      • leave sufficient time between the deadline you give us and your submission deadline to allow for any possible delays.
    • Default of your obligations. If our performance of the services is prevented or delayed by your breach of any of the obligations set out at clause 5.1, we shall not be liable and in particular:
      • Should you delay in providing information as requested, your deadline may be postponed. Please be aware that the new deadline may not be reflective of the time delay, and will depend on the availability of a writer.
      • If we feel that the content of the Material and information provided alters the requirements of your initial order, your deadline may be postponed and an additional charge may be incurred.
      • Should you delay in providing the writer with the correct information, or fail to provide the correct relevant information, the writer will not be held liable should your order not be complete.
    • Information and Materials shall not be accepted in audio format unless by express agreement between us. Should we accept recordings, there will be an additional charge to transcribe the Material.

 

  • Acceptance and amendments to your order
    • On submitting your order, you may request one set of amendments within 7 days without charge or request an extended amendment period which will be agreed at our discretion, we will confirm an extended amendment period and relevant fees in writing (“Amendment Period”). During this time, you may request amendments to your order for no additional fee.
    • If you request amendments that are outside the scope of your original order, we will advise the fee to complete this but cannot guarantee that the Writer will be available; no such amendments will be produced until you agree the additional fee in writing.
    • The Amendment Period commences on the date that the Works are provided to you, or, should you be paying in accordance with an agreed Payment plan (as in clause 4.2), on the date that you are notified that the Works are complete, and expires 7 days following this, or 21 days following this if amendments are to be made to a dissertation.
    • If you fail to contact us within the Amendment Period, you will be deemed to have accepted that the Works.
    • Should any amendments be submitted to us once the Amendment Period has expired, an additional fee will be incurred.
    • Any amendments requested following the expiration of the Amendment Period may not be possible due to Writer availability. However, we shall inform you if this is the case.
    • Following amendments being made, and the Works returned to you, any reviews of the Works must be submitted within a period of 12 hours (24 hours for Dissertations). If you come back to us after this 12 hours period (24 hours for Dissertations) to advise that the amendments have not been completed correctly, your writer may charge an additional fee to complete these amendments dependent on their availability.
    • Amendments will not be made by the Writer based on your personal taste/stylistic reasons.

 

  • Our Obligations
    • We shall take all reasonable steps to ensure that the Works are provided on or before the dates agreed. If we are unable to do so, for any reason, you will be notified to arrange a new delivery date or to agree compensation. We may deliver the works in instalments if the complete Works are not available for delivery.
    • In the event that your original requirements have not been met, we will use all reasonable endeavours to arrange for the writer to make the necessary changes to the Work as soon as possible.

 

  • Complaints
    • You have 90 days, from the day the latest version of your work was sent to you, to raise a complaint.
    • Please refer any points of dissatisfaction to our Complaints Department by completing our Complaints Form or emailing [email protected]. Our Complaints Department will reply to you within 28 working days.
    • Any issues with completed orders or subsequent amendments (as per clause 6), will be investigated by our Quality Control Department, who may work with an Independent Assessor. The decision of our Quality Control Department is final.
    • Should the Quality Control Department decide that your complaint is warranted, we may issue with a full or partial refund, or provide you with a credit note for future use. Credit notes may only be redeemed in full and cannot be refunded.

 

  • Disclaimer
    • Whilst we make every reasonable effort to ensure that the Works meet a stipulated standard, should you disregard our Recommended Use Policy and infringe Copyright Law, by submitting the work we provide you with under your own name, we cannot guarantee your mark and will not be held liable in any way for failure to meet the required mark.

 

  • Intellectual Property Rights
    • We define Intellectual Property Rights (or “IPR”) as: patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off [or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectualproperty rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
    • We own and will continue to own all the IPR in the Works and, subject to your compliance with the agreement between us, we grant you a revocable, royalty-free, non-exclusive licence to use the Works for your own personal use in accordance with clauses 10 and 11. You must not copy, disseminate, reproduce or otherwise deal with the Works for any commercial purpose.
    • You agree that the Copyright of any Work produced by us or our Writer belongs to us. You may not copy, modify publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content of the Works or our Website, in whole or in part, save as hereinafter provided.
    • Do please note that you must not reproduce any of the following phrases on your own material on any medium: “Ivory Research”
    • Should you fail to make payment, or if payment is in any way recalled, this licence shall automatically terminate immediately.
    • We do not publish or re-sell copies of any Works you purchase from us, except in the following instances:
      • Payment is reclaimed
      • Payment is not completed in full
      • Payment is refunded
      • You acknowledge that where you have provided us with in-put material to aid completion of the Works, you have the appropriate consent, permission, authority and licence to use such material for the purposes envisaged in this contract.

 

  • Permitted Use of Works
    • You may download one copy of the Works you have purchased only for your own personal use for the purposes of academic study only provided that you maintain all Copyright and other notices contained in such Works. You may not submit the document under your own name for academic assessment. This also applies to any sections we add to work that you have completed; it does not apply to sections completed solely by you.
    • It is your responsibility to ensure that the Works meet your order requirements including any stipulated standards.
    • You acknowledge that any decision to use our services or the Works is made on your own initiative and you agree that neither we nor our Writers are in any way liable for any decision made by you to use our services or Works in a way which may breach your institutions rules, regulations or guidelines.
    • Should our advice regarding the use of Works be disregarded we cannot be held responsible if you do not achieve your desired outcome.
    • You are not permitted to submit the Works as your own, either in whole or in part. In doing so, you automatically forfeit your rights under this Contract.
    • We cannot guarantee your final grade as this is subject to factors beyond our control.
    • If we believe that you have submitted the work we have provided you with as your own, we reserve the right to refuse to complete any further work for you which includes amendments to Works.

 

  • Data Protection and data processing
    • We are registered with the Information Commissioner as a data controller and we take our responsibilities towards your personal information very seriously, we only hold data that we need for the purposes of providing our services.
    • We will use the personal information you provide to us in accordance with our privacy policy and, in summary:
      • to supply the Services to you; and
      • if you agreed to this during the order process, to give you information about similar Services that we provide, but you may stop receiving this at any time by contacting us.
    • We will only give your personal information to third parties where the law either requires or allows us to do so.
    • Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 12 is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation.
    • Without prejudice to the generality of clause 1, we shall, in relation to any Personal Data processed in connection with the performance by us of our obligations under this agreement:
      • process that Personal Data only on your written instructions unless we are required by the laws of any member of the European Union or by the laws of the European Union applicable to the Consultant to process Personal Data (Applicable Data Processing Laws);
      • ensure that it has in place appropriate technical and organisational measures to protect against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, Personal Data, appropriate to the harm that might result from the unauthorised or unlawful processing or accidental loss, destruction or damage and the nature of the data to be protected, having regard to the state of technological development and the cost of implementing any measures (those measures may include, where appropriate, pseudonymising and encrypting Personal Data, ensuring confidentiality, integrity, availability and resilience of its systems and services, ensuring that availability of and access to Personal Data can be restored in a timely manner after an incident, and regularly assessing and evaluating the effectiveness of the technical and organisational measures adopted by it);
      • ensure that all personnel who have access to and/or process Personal Data are obliged to keep the Personal Data confidential; and
      • will only transfer Personal Data outside of the European Economic where the following conditions are fulfilled:
        • we have provided appropriate safeguards in relation to the transfer;
        • the data subject has enforceable rights and effective legal remedies; and
        • we are in compliance with our obligations under the Data Protection Legislation by providing an adequate level of protection to any Personal Data that is transferred.

We regularly review our processes and systems to ensure that we meet the conditions that we have set ourselves in this clause.

  • At your written direction, we will delete or return Personal Data and copies thereof to you on termination of the agreement unless required by Applicable Data Processing Law to store the Personal Data or where we, for our legitimate business purposes, consider that we need to keep the Personal Data for a set period. We regularly review how long we keep Personal Data for the purposes of your re-ordering with us or raising queries and the current length of time is six years.
  • It is your responsibility to remove any personal details that may be contained within attachments as these may be forwarded to your writer without the details being removed.

 

  • Indemnity
    You agree to indemnify us against any claim or damages, reasonable costs, charges or losses sustained or incurred by us including reasonable legal fees, arising in any way either directly or indirectly out of your use of our Website and/or the Works, or infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.

 

  • Limits of Liability
    • Your writer does not attend your lectures, tutorials and seminars. Your writer is therefore only able to do their best with the information you provide them with and cannot be held responsible if the work is found to be below the quality standard ordered, this is especially so in the following instances:
      • The requests of the Customer had the effect of lowering the standard
      • The order instructions were incomplete
      • The requests of the Customer were open to interpretation due to ambiguity
    • We only provide our Services to Consumers and will never knowingly contract with a business, we therefore exclude any and all liability to any business for any use of our materials or Works.
    • This clause 14 sets out our entire financial liability (including any liability for the acts or omissions of our employees or Writers) to you in respect of:
      • Any breach of contract;
      • Any use made by you of our Works or any part of them
      • Any representation, statement or act or omission arising under or in connection with the Contract.
    • We shall not be liable for:
      • Loss of profits
      • Loss of business
      • Loss of opportunity
      • Depletion of goodwill and/or similar losses
      • Loss of Works
      • Loss of Contract
      • Loss of use
      • Loss or corruption of data or information
      • Any special indirect, consequential or pure economic loss, costs damages charges or expenses.
    • Our total liability in Contract, tort, misrepresentation, restitution or otherwise arising in connection with the performance or completed performance of the Contract shall be limited to the price paid or payable for the Works.

 

  • No Guarantee
    • Although we will work very closely with you to achieve your aim, we cannot promise that this will be the outcome of working together, this is because there are too many variables for us to be able to guarantee an outcome such as marking criteria and your own research.

 

  • Your right to end the contract
    • If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the service re-performed or to get some or all of your money back)
    • If you are ending a contract for a reason set out at 16.2.1 to 16.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
      • we have told you about an upcoming change to the product or these terms which you do not agree to;
      • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • there is a risk that supply of the products may be significantly delayed because of events outside our control;
      • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
      • you have a legal right to end the contract because of something we have done wrong.
    • You do not have a right to change your mind in respect of:
      • digital products after you have started to download or stream these; or
      • services, once these have been started, even if the cancellation period is still running.
    • You have 14 days to cancel after the day we email you to confirm we accept your order. However, once we have started to work on the services you cannot change your mind, even if the period is still running, this is because the services are bespoke and made according to your specific requirements. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
    • If you cancel for any reason under 16.2, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

 

  • Our rights to end the contract
    • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
      • you do not, within a reasonable time of us asking for it, provide us with the Material that is necessary for us to provide the products; or
      • you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
    • You must compensate us if you break the contract. If we end the contract in the situations set out in 17.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract

 

  • Your key legal rights
    • In accordance with the Consumer Rights Act 2015, as the Works are a service we provide:
      • You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
      • If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
      • If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

 

  • Events outside of our control
    • These sorts of events include but are not limited to government intervention, strikes, lock-outs or other industrial disputes (whether involving the workforce of the Service Provider or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of Service Providers or subcontractors.
    • If we cannot perform our part of this agreement because of such an event, we will not be liable to you.
    • If we cannot provide our services to you for a period exceeding 4 weeks, you can let us know in writing if you wish to terminate the agreement between us.

 

  • Severability
    If any of these Terms at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extend minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void, and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these Terms.

 

  • Rights of third parties

Nothing in this agreement or on our website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

 

  • Dispute Resolution

In the event of a dispute arising out of, or in connection with, these terms or any contract between us and you, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

 

  • Governing Law

This Contract and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the Laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.

 

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