Terms and Conditions
These Terms and Conditions regulate the business relationship between you and us. By using our services you agree to be bound by them.
We are: Insta Research Limited, operating as www.ivoryresearch.com, registered in England and Wales under company number 08896347 (“we”, “us”, “our”).
Our registered office address is: 29th Floor, One Canada Square, Canary Wharf, London, E14 5DY.
Our VAT number is: 181 9105 10.
In this agreement:
“Content” means all the software text on the website, software design, text contained within and alongside the graphics or pictures, information contained within any software or the website itself including designs, texts, graphics, pictures, information, applications, software, and other files, and their selection and arrangement. This includes the content utilised for advertisement of any new promotion scheme or any SWOT analysis generator or similar application owned by us.
“Contract” means your order and our written acceptance of it in accordance with clause 2.4.
“Terms” means the terms and conditions outlined here.
“You” means you our customer, who purchases Works from us.
“Website” means the entire computing hardware and software installation that is, or supports, our website.
“Works” means the documents and services which we provide to you under the Contract in accordance with the Terms.
“Writer” means the individual who will complete the Works.
Our Contract with You
These terms and conditions apply to you as a purchaser or prospective purchaser of the works.
By providing us with your contact details you are permitting us to contact you via email and telephone with details of our services and any promotions we feel may be of interest to you.
Works advertised on the website or ordered by you are subject to a Writer agreeing to provide the Works to the standard you have requested within the deadline we have agreed.
We reserve to right to refuse to accept an order. In such circumstances we will provide you with a full refund.
Your order or acceptance of a quotation for Works by us constitutes an offer by you to purchase the Works in accordance with these Terms. No offer is accepted by us other than through email confirmation.
Quotations are given by us on the basis that no contract will come into existence except in accordance with clause 4. The price quoted on the online price calculator on our Website may differ from the actual price payable – only an estimate is provided based on limited criteria. The actual price to be paid will be stated on the completed order form in most cases, and always set out in a confirmation email (inclusive of VAT). Any quotation set out in our email is valid for 12 hours unless otherwise stated, provided we have not had to withdraw it for any reason.
Quotations are based solely on what you have input on your order form. If it later comes to light that additional work is required then this will incur an additional charge. The answer to the questions on the order form will always take precedence over any free text entered.
When we accept your order by email confirmation, we will reiterate the details of your purchase – such as the price paid including any banking charges and the delivery date.
You agree that you will not attempt to contact your Writer directly and that we will act as the intermediary between you and your writer.
We may change these Terms from time to time.
Price and Payment
The writer will start working for you as soon as payment is received, either in full or in accordance with a pre-agreed instalment plan.
Unless the parties previously agree otherwise, the right to cancel the contract under Regulation 10 Consumer Protection (Distance Selling Regulations) 2000, as amended, will be lost once payment has been accepted as this is conformation that the writer has started working for you – this is due to the bespoke nature of our services.
All Works are non-refundable as the Works we provide to you are prepared to your personal specification and are personalised for you.
By paying a first instalment for your order, you are agreeing to pay the balance in full over the course of the order.
If we owe you money, we will reimburse you as soon as reasonably possible, but in any event no later than 30 days from the date on which we have agreed to reimburse you.
Information You Give Us
You agree to provide accurate information throughout your order in a timely manner. Any delay may result in your deadline being postponed, not necessarily proportionately as the revised deadline will depend on the availability of the writer.
You will send all relevant assignment criteria, learning outcomes and supporting materials as soon as possible via email. If the content of these materials alters the requirements of your order this is likely to postpone your final deadline and incur an additional charge. For purposes of confidentiality, we suggest you remove all personal information from your documents before sending them through for the writer. We cannot be held responsible for any sensitive data passed from you to the writer.
Unfortunately our writers cannot accept recordings; these will need to be transcribed for which a fee will be chargeable.
You agree to cooperate fully with the writer to enable them to provide the best possible outcome for you. Your writer cannot be held responsible if you fail to provide them with all of the information required to complete your order for example lecture notes, module handbook, seminar notes etc.
For orders delivered in parts, you may be asked to confirm you are happy for the writer to continue working. By doing this you are agreeing that you accept the Work completed to date and will not be requesting any future amendments to these parts. The writer may need to charge if you require amendments to these parts at a later date.
We shall take all reasonable steps to ensure that the Works are provided on or before the dates agreed. If we are unable to do so, for any reason, you will be notified to arrange a new delivery date or to agree compensation. We may deliver the works in instalments if the complete Works are not available for delivery.
Upon your agreement to an amended deadline, you understand that no refund can be requested due to failed/delayed delivery.
If the performance of our obligations under this Contract is prevented or delayed, we cannot be liable for any costs, charges or losses sustained or incurred by you arising directly or indirectly from such prevention or delay.
You agree that you will leave sufficient time between the deadline you give us and your submission deadline to allow for any possible delays.
An amendment is any change requested to the Works sent to you.
In the event that your original requirements have not been met, we will use all reasonable endeavours to arrange for the writer to make the necessary changes to the Work as soon as possible.
You agree to send any amendments requests within the free amendments period which was agreed when you placed your order. Amendments requests sent outside of this free amendments period may be chargeable. The amendments period starts from the date the order is emailed to you or the date you are advised that the order is ready if paying in instalments. Please note that your writer may not be available to complete amendments if you are outside of your free amendments period.
If you fail to contact us within the amendments period agreed, when you placed your order, you will be you are deemed to have accepted that the Works meet your requirements.
The writer is only obligated to complete one free set of amendments, you will therefore need to review the work in full and clearly set out in writing what you feel the writer has missed. We are only able to accept amendments requests via email or our online amendments request form.
If you request changes that our outside the scope of your original request, the writer will advise their fee to complete this dependent on their availability.
Following any dispute regarding whether the amendments are within the scope of the original order the Quality Control Department will assess the order and determine. The decision of the Quality Control Department shall be final and binding.
The writer cannot make free amendments based on personal taste.
You have 12 hours to review any amended work (24 hours for Dissertations). If you come back to us after this 12 hours period (24 hours for Dissertations) to advise that the amendments have not been completed correctly your writer may charge an additional fee to complete these amendments dependent on their availability.
You have 90 days, from the day the latest version of your work was sent to you, to raise a complaint.
Please refer any points of dissatisfaction to our Complaints Department by completing our Complaints Form or emailing [email protected] Our Complaints Department will reply to you within 28 working days.
Any issues with completed orders will be investigated by our Quality Control Department, who may work with an Independent Assessor. The decision of our Quality Control Department is final.
Your writer does not attend your lectures, tutorials and seminars. Your writer is therefore only able to do their best with the information you provide them with and cannot be held responsible if the work is found to be below the quality standard ordered, this is especially so in the following instances:
The requests of the Customer had the effect of lowering the standard
The order instructions were incomplete
The requests of the Customer were open to interpretation due to ambiguity
Any Credit Notes awarded have a monetary value and cannot be refunded.
Credit Notes can only be redeemed in full.
We, or our Content suppliers, may make improvements or changes to our Website at any time without prior notice.
Commentary, information and other materials on our website are not intended to amount to tailored advice; we therefore disclaim all liability and responsibility arising from any reliance placed on such commentary, information or materials by you, any visitor to our Website or anyone who may be informed of its contents.
Our Website may contain links to other internet websites. We have neither power nor control over any such website. You acknowledge and agree that we shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website.
Whilst we make every reasonable effort to ensure that the Works meet a stipulated standard, should you disregard our Recommended Use Policy and infringe Copyright Law, by submitting the work we provide you with under your own name, we cannot guarantee your mark and will not be held liable in any way for failure to meet the required mark.
Whilst we make every reasonable endeavour to ensure client confidentiality we cannot take responsibility for the content of any attachments you send to us and any details they may contain. It is your responsibility to remove any personal details that may be contained within attachments as these may be forwarded to your writer without the details being removed.
Permitted Use of Works
You agree that the Copyright of any Work produced by us or our Writer belongs to us. You may not copy, modify publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the content of the Works or our Website, in whole or in part, save as hereinafter provided. You may download one copy of the Works you have purchased only for your own personal use for the purposes of academic study only provided that you maintain all Copyright and other notices contained in such Works. You may not submit the document under your own name for academic assessment. This also applies to any sections we add to work that you have completed; it does not apply to sections completed solely by you.
It is your responsibility to ensure that the Works meet your order requirements including any stipulated standards.
You acknowledge that any decision to use our services or the Works is made on your own initiative and you agree that neither we nor our Writers are in any way liable for any decision made by you to use our services or Works in a way which may breach your institutions rules, regulations or guidelines.
Should our advice regarding the use of Works be disregarded we cannot be held responsible if you do not achieve your desired outcome.
You are not permitted to submit the Works as your own, either in whole or in part. In doing so, you automatically forfeit your rights under this Contract.
We cannot guarantee your final grade as this is subject to factors beyond our control.
If we believe that you have submitted the work we have provided you with as your own, we reserve the right to refuse to complete any further work for you which includes amendments to Works.
Intellectual Property Rights
Insta Research Limited is the owner of all intellectual property rights to its website content and all Works completed.
In the event that it materialises that payment for the Works has been made fraudulently, or should you attempt to reclaim monies paid, this licence shall automatically terminate.
We do not publish or re-sell copies of any Works you purchase from us, except in the following instances:
Payment is reclaimed
Payment is not completed in full
Payment is refunded
You acknowledge that where you have provided us with in-put material to aid completion of the Works, you have the appropriate consent, permission, authority and licence to use such material for the purposes envisaged in this contract.
You agree to indemnify us against any claim or damages, reasonable costs, charges or losses sustained or incurred by us including reasonable Lawyer’s fees, arising in any way either directly or indirectly out of your use of our Website and/or the Works, or infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.
This clause 12 sets out our entire financial liability (including any liability for the acts or omissions of our employees or Writers) to you in respect of:
Any breach of contract;
Any use made by you of our Works or any part of them
Any representation, statement or act or omission arising under or in connection with the Contract.
We shall not be liable for:
Loss of profits
Loss of business
Loss of opportunity
Depletion of goodwill and/or similar losses
Loss of Works
Loss of Contract
Loss of use
Loss or corruption of data or information
Any special indirect, consequential or pure economic loss, costs damages charges or expenses.
Our total liability in Contract, tort, misrepresentation, restitution or otherwise arising in connection with the performance or completed performance of the Contract shall be limited to the price paid or payable for the Works.
If any of these Terms at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extend minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void, and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these Terms.
Rights of third parties
Nothing in this agreement or on our website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.
In the event of a dispute arising out of, or in connection with, these terms or any contract between us and you, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.
We are not liable for any breach of our obligations resulting from causes beyond our reasonable control, including strikes of our own employees, system down-time or third party email misdirection. We can also not be held liable if your writer takes ill which results in them failing to meet your agreed deadline.
This Contract and any dispute or claim arising out of or in connection with it or its subject matter shall be governed by and construed in accordance with the Laws of England and Wales.