The key principle of our work is – our customers come first. We always take the time to listen to you and respond to your needs, helping with your orders. Our average reply time during the working hours doesn’t exceed 10-20 minutes.
We are extending the number of ways you can contact us, introducing messaging services. Now we can be contacted not only via our online form, live chat, email, phone, fax or post, but also via Facebook Messenger, Whatsapp or Telegram. And on Facebook we have been awarded with the “Very responsive” badge, which means that we mostly reply to your messages within 1 minute!
Also from 27th March 2017 our customer service team will be working from 9am till 9pm on the weekdays. The weekends will stay the same at 10am-6pm. This change will allow the Customer Service team to focus more on maintaining the highest quality of customer care and keeping our reply times as short as possible.
To see all contact options available go to www.ivoryresearch.com/contact-us