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Ivory Research Team

Our Customer Services Team

Ivory Research is the UK’s premier academic writing service. Our success is due to the talent and dedication of our team. We work tirelessly to ensure our clients receive a first-class and personal service. This is the reason they come back time and time again.
At we believe in communicating with our clients from start to finish. All team members thrive on delivering a friendly, helpful service and are willing to go the extra mile to ensure you are happy.
Should you have any questions our Customer Service Team are available from 9am-9pm Monday-Friday and 10am-6pm Saturday and Sunday.

Our Writer Relations Team

Our Writer Relations Team have more than twenty years’ combined experience in the recruitment sector. They are responsible for liaising with our team of expert writers, answering any queries they may have, and ensuring that your orders are completed correctly and on time. They also manage the stringent recruitment process all of our writers go through before they are offered a place within our team.

Our Quality Control Team

Quality is at the heart of everything we do. To be certain that the paper you receive meets your brief, we operate a rigorous two-part quality control process. This begins with an editorial appraisal which ensures your paper is written to the correct grade, features the correct style of referencing and contains the right number of words to meet our high academic standards. This is followed by a thorough check to guarantee your paper is 100% plagiarism free.

Our Complaints Team

In the unlikely event you are dissatisfied with your paper, or your experience with us does not meet your expectations, you will be referred to our Complaints Team. They will assess your complaint and work with you and your writer to ensure that you are 100% happy with the outcome.

Our IT Team

Our IT Team work constantly behind the scenes to ensure your customer service experience is seamless. We aim to make the process of placing your order through our website as effortless as possible. We are committed to keeping our systems running smoothly so that you are able to communicate with our Customer Services Team within our promised 20 minute email response time.

And finally…

When you are looking for an academic writing service, it is vital that you choose the right company. Ivory Research only delivers top quality work backed by unrivalled client service. In the unlikely event that you aren’t entirely happy with your experience, you can be confident we’ll put it right – fast. Should you have any questions our Customer Service Team are available from 9am-9pm Monday-Friday and 10am-6pm Saturday and Sunday.