Where are you based?

We are based in London, UK. Our registered address is Insta Research Ltd 29th Floor, One Canada Square, Canary Wharf, London, E14 5DY.

What are your guarantees?

We offer a unique 10-point guarantee: • 100% original and plagiarism FREE – or your money back • Written by writers with a UK Degree • 1st, 2:1 or 2:2 Quality Standard (as requested) • Matched to the initial brief • FREE amendments within the period you have requested • Delivery on or before your…

Do you trade under any other names?

Our legal entity is Insta Research Ltd, Company Registered in England and Wales REG No: 8896347. VAT: 181 9105 10. Registered Address: Insta Research Ltd, 29th Floor, One Canada Square, Canary Wharf, London, E14 5DY. Our operations are conducted via the www.ivoryresearch.com website. However, we advertise our services on a number of different websites. It has come…

How can I contact your Customer Service Department?

You can contact us by phone 0207 118 0808 or +44 207 118 0808 (if calling from outside of the UK), e-mail, live chat, fax (0845 505 0807) or by post. We work 9am-9pm Monday-Friday and 10am-6pm Saturday and Sunday, including all Bank Holidays, even on Christmas Day. We aim to respond to every e-mail within 20 minutes during…

What support does your customer service department offer?

Every member of our Customer Service Team has undergone extensive training to ensure the support you receive is first class. Our target is to answer every e-mail within 20 minutes during office hours. Our team members will forward any communication or documents to your assigned writer, answer any questions you may have about our service, send communications…

What makes your services different to others?

Many companies in this industry claim to be UK companies, but actually operate from abroad, meaning you are not protected by UK Consumer Law. Furthermore, many of these companies do not hire UK educated writers, so the quality of work may not be of a high standard. As a UK registered company (registration no: 08896347) that hires…

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