You must always meet your deadlines. By default, if you are given a date, you must submit your work by 10pm weekdays and by 5pm at the weekends at the latest. If you are given a specific time of the day, you must submit the work by that time.
It is crucial that you meet your deadline as if the client’s deadline is missed you will not be paid.
You must inform us immediately if you are running late. Please do not wait until it is too late to do something. If you believe that you will not be able to complete the work let us know and we will find another researcher to do the work or part of the work. This should only be requested in extreme circumstances and if we notice that it becomes a regular occurrence then the amount of work you will be offered will reduce significantly.
If you are struggling to meet your deadline and feel that you would benefit from some extra time then it may be possible to gain an extension from the client. However, you must request any extension at least 24 hours prior to the deadline. You may be asked to send us the work that you have completed so far so that it can be sent to the client in order for them to approve an extension.
If our operators are calling you, please answer the phone. If, on more than one occasion, it becomes apparent to us that you are not getting in contact with us, we will terminate your contract with us.