With all of our orders, clients are entitled to a period of free amendments. For assignments, as a standard clients are allowed to request amendments for 10 days and for dissertations the time allowed is 31 days in total. For the first half of the dissertation, clients have 10 days to request amendments and for the second half they are allowed 21 days. We offer these deadlines to ensure that quality control and plagiarism checks can be completed to the highest level. We also want to make sure that the client has enough time to request amendments, especially if they are experiencing issues that mean they need more time. We have also introduced an extended amendments period, for which our clients are required to pay an additional fee. If this applies to an order we send to you it will be detailed in the brief and there will be an enhanced fee for the work to reflect this. We expect all amendments to be completed within 24-48 hours, unless otherwise stated. There may be rare occasions where clients will request amendments outside of this time. We would kindly request that you consider completing these amendments without additional charge so as to ensure client satisfaction, unless you feel that an additional charge is fully justified, in which case we will inform the client of the fee payable (Please see Amendments Requests and Unfair Requests).
Ways to ensure amendments are not necessary
In an ideal situation, clients would not have to request amendments and there are ways to make this a possibility.
- Make sure you read every aspect of the client’s initial request before you accept the work. If you think that for any reason you will not be able to complete the work; then you can decline it. For example, if you have not got the time, if you have not got the right software or if you do not think you are suitably qualified, then you should not accept it. This is because the chances of you completing it to the client’s specifications will be significantly reduced.
- If you do chose to accept the work, make sure you read every aspect of the client’s request. If you have any more questions that will help you complete the paper we recommend that you ask them. This ensures that you and the client are on the same page, meaning that the work you provide will be exactly what they are looking for. If you stick to the client’s request, there should be no need for amendments.
- When you begin work on the order, we advise that you send a short outline of your plan of action. If the client has any concerns or suggestions relating to your plan, then this gives them the opportunity to voice their concerns before you complete the work. This also reduces the likelihood of amendments.
- Do not leave the work until the last minute, as you are likely to rush and this is when mistakes happen. It also means that you have not provided yourself with enough time to check the paper.
- Before you send us the completed paper, it is essential that you proof read it first. Make sure that there are no spelling or grammatical errors and ensure that the paper makes sense. Presentation is also important, as a poorly presented piece of work may make a client request amendments. Check that the reference list is correct and matches the content of the paper and make sure that you have met each of the clients requirements
Amendment Requests and Unfair Requests
When a client requests amendments, if they are unclear, we ask them to fill in an amendment request form (it will come to you in the same format as the original brief) where the client will list all of their concerns. Go through each problem raised and rectify them. When you receive notification of an amendment request, please confirm receipt of the request and let us know when you will be able to return the amended piece of work (within 24 – 48 hours).
We may also require you to amend your paper if we feel your work does not meet our standards, or the overall quality is poor.
Very occasionally there may be a situation where the client and writer cannot agree on the amendments. In this case the Quality Control Department, or if it is necessary an external assessor, will review the work and make a decision.
We take every amendment request very seriously, as we strive for 100% customer satisfaction. However, we assess each case individually and sometimes we will ask you to provide a quote for how much you will charge for amendments. This is only applicable in two situations:
- The client’s amendment request comes after the amendments period applicable
If this does happen then it is within your rights to request a fee. This does not mean that you have to charge the clients, try to be fair. If you feel the amendments will not take long, or if you feel that it was genuine mistake, then try and make the amendments free. If a client is happy with your work and service, they are more likely to return and request you again. However, it is your choice how you chose to deal with this type of amendment.
- The client requests amendments that are outside of the initial brief.
At times, a client may receive a completed paper and realise that there needs to be added sections. If these points were not in the initial request, then they are not eligible for free amendments. In this case clearly state why the requests are outside of the original brief, and explain how you will implement the changes and what the additional charge will include. Make sure you provide all the information the client will need i.e. delivery dates, charges and what amendments you will be doing. This stops confusion and disappointment upon delivery of the amended paper.
If the client requests a mix of valid amendment requests and additional or new requests, please inform us which points you are willing to complete and which ones you require an additional fee for. Please explain the reasons for the extra charges.
We recommend that amendment charges should range between 10-30 pounds for smaller assignments, and 60 – 120 pounds for bigger projects and dissertations.
Occasionally, there may be situations where the writer and the client cannot agree on amendments. It could be that you feel the request is outside of the initial brief and the client does not agree. Or it could be that the client thinks the grammar and presentation is poor, but you don’t. In this type of situation, we will ask a Quality Control Department, or if it is necessary an external assessor, to assess the case and decide whether the writer or client was correct. If they deem that the client was correct, you are obliged to complete the amendments. If they deem that the client is incorrect, we will advise them of an additional fee should they wish to go ahead with the amendments.
Despite the fact that the client has asked for more than they did initially, they are still our clients and we need to treat them with respect. If we do our very best for them, they are more likely to come back and ask for you to be their writer next time. To make sure this happens please:
Write a second message to the client explaining why the implementation of those amendments will incur an additional charge. You will need to provide: a detailed explanation of the work you are undertaking (to be confirmed with the client to avoid any confusion), delivery date(s) indicating when you can send the amended paper and your charge.
I am sorry you are not happy with your paper, however:
You did not state that you required primary research in your original request. This will take me a significant amount of time to do, therefore my price for this additional work will be XXX pounds and I can complete the work by 1st May.
The primary research I will do will consist of me constructing interview questions, interviewing 50 people and displaying the results in an Excel table.