You should be able to find the answer to any queries you may have below. However, if you still need help and advice, please do not hesitate to contact our customer service department on +44 (0)207 118 0808 between 8am-11pm Monday-Friday and 10am-6pm Saturday and Sunday.
- All
- Ordering Procedure
- Delivery
- Extra Services
- Quality and Plagiarism
- Using our services
- Our company
How do I order my custom-written paper?
To place your order, please complete our online order form. Complete the required fields and click “Get Prices” to see our available prices. You will be able to change your selections to get the best possible price. Click on the price you prefer to proceed with (you will be able to change it later).
The next section of the form will ask you to supply your requirements and select further options such as the amendments period and the referencing system. The extras menu at the bottom will allow you to add additional parts to your order such as a contents page, an abstract, appendices, calculations, etc. Once you have provided all of the information, click the “submit” button and you will be redirected to the payment page, where you will be able to pay for your order by credit or debit card, PayPal or directly into one of our bank accounts.
Once we receive your payment, your writer will start the work and your completed order will be delivered to you (via e-mail) by your deadline.
Please note that there may be instances when we are unable to provide you with an exact price immediately due to the specific nature of your order. In such instances, we need to get few quotes from our writers; therefore we will ask you to pay a £20 deposit. This deposit is refundable in the event you choose not to proceed with your order.
We have separate order forms for our Dissertation Topic and Outline service and our Editing and Improvement Service.
How do I order a dissertation?
To place your dissertation order, please complete our online order form. Complete the required fields and click “Get Prices” to see our available prices. You will be able to change your selections to get the best possible price. Click on the price you prefer to proceed with (you will be able to change it later). The next section of the form will ask you to supply your requirements and select further options such as the amendments period, referencing system, the requirements for the research (e.g. primary, secondary or empirical). The extras menu at the bottom will allow you to add extras to your order such as a contents page, an abstract, appendices, calculations, and inclusion of any models, images or sources and ethics forms. We normally deliver our dissertations in three parts (outline, first half and final). However, you will have the option to change your delivery plan to include further drafts and chapters.
Once you have provided all of the information, click the “submit” button and you will be redirected to the payment page, where you would be able to pay for your order by credit or debit card, PayPal or directly into one of our bank accounts.
Once we receive your payment, your writer will start the work and your completed dissertation will be delivered to you (via e-mail) by your deadline according to your selected delivery plan.
Please note that there may be instances when we are unable to provide you with an exact price immediately due to the specific nature of your order. In such instances, we need to get few quotes from our writers; therefore we will ask you to pay a £20 deposit. This deposit is refundable in the event you choose not to proceed with your order.
In addition to our full dissertation writing service, you are able to select other dissertation writing services on the order form including:
- Dissertation topic and outline – to act as a guide to writing your dissertation
- Dissertation (part) – to help you with specific parts or chapters for your dissertation
- Proposal – to create a dissertation or research proposal
- Statistical analysis – to get help with statistics for your dissertation
- Dissertation editing, improvement and proofreading – to help you improve the standard of your dissertation
We have separate order forms for our Dissertation Topic and Outline service and our Dissertation Editing and Improvement Service.
Why do I have to pay a deposit?
When undertaking your order, we aim to ensure that we always have a writer on standby who can confidently complete the work to the highest standard. In some instances, the complexity of the work may not allow us to provide you with exact prices via the online form, therefore we have to obtain quotes from our writers. This is a complex process, since we need to understand all the details and assess the complexity of the work, offer it to an appropriately qualified writer and find the best available quote for you. We therefore ask you to pay a £20 deposit, which will be deducted from your quote should you continue with your order, or will be refunded in full should you decide not to proceed, or in the unlikely event that we cannot find a suitable writer for you.
What are your prices?
To find out the price for your order, simply complete the first section of our order form and click on “Get Prices”.
How can I pay?
To make placing your order as easy as possible, we have introduced a range of convenient payment methods.
For our custom writing orders we accept the following:
Card payments via SagePay and PayPal:
- You can pay via Sage Pay using Visa, Visa Debit, Visa Electron, MasterCard, and Maestro
- Or pay via PayPal, either directly from your PayPal account, or using Visa, Mastercard, Discover and Amex
Due to an increase in credit card fraud, if you are paying by card we may need to verify your identity. If you are registered with a cardholder authentication scheme, e.g. Verified by Visa or MasterCard SecureCode, please use the verification.
We might ask you to provide us with proof of your address (bill or bank statement) and proof of ID (passport, driving licence, or national ID) by fax or scanned copy by e-mail. We guarantee that this information will only be used to verify your ID and will be deleted afterwards.
If you are unable to supply the above documentation, we can verify your identity by sending an e-mail to your university or business email address and asking you to reply to it. Once we receive your reply we will be able to continue with your order. This verification process applies for Sagepay and PayPal payments.
Deposits and transfers to our bank accounts
We have accounts with the following banks: HSBC, Lloyds and NatWest. If you are in the UK or have a UK bank account you can make the payment either by cash deposit or bank transfer (via telephone or internet banking if you have access). Branches of these banks are located throughout the country: NatWest Branch Locator, HSBC Branch Locator and Lloyds Branch Locator.
If you are outside the UK, you may also make an international money transfer using IBAN and SWIFT (BIC). However, please note that international transfers take several working days to clear and we will not be able to start work on your order until we have received the funds into our account.
For our Dissertation Topic and Outline service we accept payments via Sage Pay (Visa, Delta, Visa Electron, MasterCard, and Maestro) only.
Deposits (£20 commitment deposit)
Occasionally, we may be unable to give you a price straight away because we need to receive quotes from our writers. If this is the case, we will require a commitment deposit of £20, which will be deducted from the order price, or refunded to you in full, should you not wish to proceed.
Deposit payments may be paid by via Sage Pay (Visa, Delta, Visa Electron, MasterCard, and Maestro) and PayPal (PayPal accounts, Visa, Mastercard, Discover and Amex cards)
Can I pay in instalments?
Yes, we can accept payment in two instalments for dissertations and large projects. However, we usually require full payment upfront. If you would like to pay in instalments, please let us know once you receive confirmation of the prices we have quoted to the email address you have provided. Simply reply to the email we have sent you and advise us that you would like us to provide you with details of an instalment plan.
What subjects do you write on?
We cover all possible subjects for Bachelor and Master’s levels and selected subjects at PhD level. When completing the order form, you will be asked to select your subject (up to four) or at the bottom of the menu select “Other” and you will be able to enter your subject manually.
How quickly can you complete a paper/dissertation?
Our writers can complete some assignments in one to two days and dissertations can be completed within a week (urgent delivery). However, the more time you can give us, the better the price we can offer you. You can get an accurate price by completing our online order form.
Additionally, urgent orders are also subject to the availability of writers. Therefore, when placing your order please try to give us as much time as possible to ensure that you get the cheapest price and that we can assign the best writer to complete your work.
What is our guarantee?
We offer the following 10-point guarantee:
- 100% original and plagiarism FREE – or your money back
- Written by writers with a UK Degree
- 1st, 2:1 or 2:2 Quality Standard (as requested)
- Matched to the initial brief
- FREE amendments within the period you have requested
- Delivery on or before your deadline
- Fully referenced with free references and/or bibliography
- Completely confidential
- Best customer service in the industry
- 100% SATISFACTION GUARANTEED
Please refer to the full explanation of our guarantee.
Can I get a discount?
If you have a discount code, complete your order form and we will ask you to provide it on the payment page.
We operate the following discount schemes
- If you are paying for three or more assignments at the same time, we can offer you up to 15% discount.
- If you have ordered more than four assignments from us in the past, we can offer you up to 15% discount on your next order.
- Once you have ordered nine assignments from us, we will complete the tenth one (up to 2,000 words, 2:1 standard) for FREE.
If you would like to obtain a discount, get in contact with us!
Can I contact my writer?
Yes, contact with your dedicated writer throughout the writing process is essential. If you would like to contact your writer please send us your message and we will then forward this to your writer unchanged. Any questions or messages from your writer will also be forwarded to you immediately. Please ensure we have your valid phone number in case of any emergencies.
Can I choose my writer?
If you would like to have the same writer who previously completed your order, then in the order form in the field “Request previous writer”, simply put your previous order number and we will try to allocate that writer for you. Or you can find your writer by putting their name in the ‘Request previous writer’ field.
What information should I provide to the writer?
You should provide your full requirements, along with any additional sources such as handbooks, learning outcomes, assessment criteria and case studies.
Can you reference specific material (e.g. books) in my paper?
Yes. When placing your order please click on “Specific Sources”, which is a free option on the Extra’s menu and provide details of your materials there. We may ask you to provide us with an electronic (or scan) version of the material, should your writer be unable to locate it.
How do you deliver my completed paper?
We will send your completed order to you by email, on or before your deadline. The paper will be with you by 11pm on the day you requested. We send all papers in Microsoft Word format (unless otherwise requested). If you require fax or hard copy to be sent by post, this can be arranged for an additional fee.
What delivery options do you offer for dissertations?
Your dissertation can be completed by Ivory Research from as little as a few days (urgent delivery) to several months or even years (PhD Dissertation). Delivery of your dissertation will depend on your deadline and your requirements.
We would normally deliver a dissertation by firstly providing a free outline (for your approval), then delivering the first half and then the final version of the work. For urgent deliveries we may provide you with a free outline and then a final completed dissertation (subject to agreement).
However, we know that some people will require more parts or drafts to be delivered, especially in the case of Master’s and PhD dissertations. So for the convenience of our clients we offer a flexible service that enables you to plan the delivery of your dissertation according to your preferences. For example: dissertation outline, draft of the literature review, draft of methodology, draft of analysis of findings, draft of conclusion and recommendations and then the final version.
The option of adding more parts to your dissertation delivery plan will be available to you when completing the order form, subject to a suitable deadline.
Should you only require part of your dissertation to be completed by Ivory Research, please select “dissertation (part)” as your order type when completing the order form, and you will have the option to indicate exactly which parts you want completing. More information is available on our Dissertation Services page.
What is an amendments period?
Amendments periods start from the moment you receive your completed work. Within your amendments period you can request changes to be made, if you believe your initial requirements were not fully met. These amendments will be completed for you for free.
Your free amendments period is calculated from the day your completed order has been delivered. We give a 7-day amendment period free of charge (for dissertations we allow 7 days upon receipt of the first half and an additional 14 days for the full dissertation). Longer amendments periods can be arranged when placing your order for an additional charge.
What happens if my paper does not match my requirements?
Our writers will always aim to ensure your order meets your exact requirements, so in case anything is unclear or requires further clarification, we will contact you to get any issues clarified. In the unlikely event that you feel the writer did not meet your initial instructions, we will ask you to provide your amendment requirements via a special online form by the date your amendments period expires. Your paper will then be amended at no extra charge. If your amendments request goes beyond your initial requirements (e.g. you asked for PESTEL analysis but now you also want a SWOT analysis to be included) or if your amendments request is submitted when your amendments period has expired, there may be an extra charge.
Can I extend the amendments period?
We give a 7-day amendment period free of charge (for dissertations we allow 7 days upon receipt of the first half and an additional 14 days for the full dissertation).
Longer amendments periods can be arranged when placing your order for an additional charge:
For any order type (excluding full dissertations)
14 days – 10% extra charge
1 month – 20% extra charge
2 months – 30% extra charge
3 months – 40% extra charge
For Dissertation (Full) order type:
1 month – 5% extra charge
2 months – 10% extra charge
3 months – 15% extra charge
4 months – 20% extra charge
Can you help me collect primary data?
Yes. Our writers can help you with the design of your questionnaire and/or interview questions for free so you can collect the data yourself. Our writers also may create made up data for you for an additional fee (normally 400 pounds).
When you complete the dissertation order form, all you need to do is select ‘primary research’ and ‘EXTRA CHARGE the writer will provide made up data’ and this will be included in your price.
Can I have a plan before the writer starts work?
Yes. We can offer you a plan to check before the writer starts working on your paper. When completing the order form, all you need to do is select ‘plan’ from the extra services section. Plans are charged at an additional 15%. The plan provided will be in addition to the word count you selected when completing the form.
We will confirm the date of the delivery of the plan when we book the writer for you and confirm your order.
It is essential that you reply in 24 hours with any feedback on the plan in order for us to meet your requested deadline and prevent any delay.
Plans are particularly useful so you can check if you are 100% happy with the writer’s approach to the assignment.
Please note that plans are available for any order type except dissertations. For dissertations we provide a free dissertation outline before the writer commences the main work
Can I see a draft of my work?
Of course. We can offer you the option of receiving a draft of your work as we offer a flexible service that enables you to plan according to your needs. When completing the order form please tick the ‘draft’ option from the extra services section and enter your requirements in the field provided. There is an additional 20% charge for supplying a draft.
The draft will form part of the word count you selected when completing the form. We will confirm the date of the delivery of the requested draft when we book the writer for you and confirm your order.
It is essential that you reply in 24 hours with any feedback about the draft in order for us to meet your requested deadline and prevent any delay.
Please note that drafts are available for any order type apart from dissertations. For dissertations we offer specific delivery options, please check here.
Can you provide me with a reflective log or diary to go with my paper?
Yes, our writers can provide you with a reflective log or diary. When completing the order form just tick the ‘reflective log/diary’ option from the extra services section. You will need to choose the desired word count from the drop down menu and enter your requirements in the field provided. Once you do so, you will be able to see the extra charges.
The Reflective Log/Diary will be delivered together with the completed order on or before your deadline.
Can you deliver my dissertation chapter-by-chapter?
We would normally deliver a dissertation by firstly providing a free outline (for your approval), then delivering the first half and then the final version of the work. For urgent deliveries we may provide you with a free outline and then a final completed dissertation (subject to agreement).
However, we know that some people will require more parts or drafts to be delivered, especially in the case of Master’s and PhD dissertations. So for the convenience of our clients we offer a flexible service that enables you to plan the delivery of your dissertation according to your preferences. For example: dissertation outline, draft of the literature review, draft of methodology, draft of analysis of findings, draft of conclusion and recommendations and then the final version.
The option of adding more parts to your dissertation delivery plan will be available to you when completing the order form, subject to a suitable deadline.
If you need more parts or drafts by a specific deadline we offer a flexible service that enables you to plan according to your needs. You can ask for as many extra deliverables as you like. Each extra deliverable costs 10% extra and the delivery date for each draft/part will be confirmed with you before the writer starts the work.
It is essential that you reply in 48 hours with any feedback about the draft/part in order for us to meet your requested deadline and prevent any delay.
Can I add appendices to my order?
Yes. When you complete the order form, all you need to do is tick the ‘appendices’ option from the extra services section, select the required length and what you would like the writer to include. Extra charges will be applied.
Can the writer conduct calculations?
If you require calculations with your order our writers can certainly help you; anything from ratios, formulas, financial analysis and profit and loss. Whatever your calculation needs, we can help. All you need to do is select ‘calculations’ from the extra services section and enter your requirements in the field provided. Extra charges will be applied
Can I have a presentation to accompany my order?
Of course. When you fill in the order form, you will see the option of adding a presentation in the extra services menu. All you need to do is tick the option, tell us how many slides you require from the drop down menu and indicate if you require comments / speech for each slide, which the writer will provide you with so you can use them during your speech or presentation. Both slides and comments will be charged additionally to the order price.
Can I order a report to accompany my presentation?
Yes you can. When you order a presentation, you will be given the option of adding a report in the extra services section. You will be asked to select the length of the report from a drop down menu and it will involve extra charges.
Can I have comments / speech for my poster?
Yes. When you fill in the order form for your poster, you will see the option of adding comments / speech for each slide in the extra services section. All you need to do is tick the box to indicate that you would like us to add this for you.
Can I order a report to accompany my poster?
Yes you can. When you order a poster, you will be given the option of adding a report in the extra services section. You will be asked to select the length of the report from a drop down menu and it will involve extra charges.
Can you conduct data analysis if I only order part of my dissertation?
If you are placing an order for certain parts / chapters of your dissertation the writer can perform data analysis for you. When you choose our ‘Dissertation (Part)’ service, you just need to choose “Yes” for this question: “Would you like the writer to perform any data analysis”, pay an extra 100 pounds, and our writer will analyse the data. And if you want, our writers can also create fabricated data for the analysis for 400 pounds.
What quality of work do you guarantee?
We offer the following quality standards:
- 1st Quality Standard. This is equal to an A Grade (70-100%) and is the best quality available.
- 2:1 Quality Standard. This is equal to a B Grade (60-70%) and is the second best quality.
- 2:2 Quality Standard. This is equal to a C Grade (50-60%) and is guaranteed to be above pass standard.
For PhD Level we offer PhD quality standard only
Do you guarantee the paper will be 100% plagiarism free?
Yes. We guarantee the work we deliver will be 100% plagiarism free.
Can I submit my paper?
No, we hold the copyright to all of our papers. By submitting the paper as your own you would be in breach of our contract and your own university rules and regulations. If you wish to take any material from our paper please ensure that you properly reference it.
How can I use the paper I get from you?
All of our custom written papers are sold without copyright, and are only to be used as guidance to write your own paper. The paper you receive from us should be for research purposes and used as a study aid only. If you wish to take any material from our paper please ensure that you properly reference it. We do not publish our papers; however we reserve the right to resell them nine months after completion. To get the best from our papers please refer to our Recommended Use Policy.
How do you know I won’t cheat?
We pride ourselves on being open, honest and transparent and trust that our customers conduct themselves in the same manner. Submitting one of our papers would be a breach of our copyright and your university rules and if we are made aware that this has occurred we will take steps to terminate any future involvement with the customer.
Also, we are aware that many of our customers simply want guidance on a particular essay or report. They do not want it done for them, but want to earn their degree themselves and so will use the papers we provide in the correct manner. Whilst we are aware that our service, like any educational tool, is open to abuse, the same threat of plagiarism has not prevented the publication online of other educational materials such as lecture notes, etc., and we will not allow it to hinder our provision of services to the honest majority.
Is your service confidential?
Our service is 100% confidential. We never disclose any details or information regarding your order to any third party. We take confidentiality very seriously and your details will remain totally private throughout the process. However, we are not responsible for the content of any attachments you provide and any personal details they may contain. It is your responsibility to remove these details from files.
Can you provide me with reference material for my assignment?
Our custom written assignments all come with reference and/or bibliography lists that will provide you with the sources the writer has used whilst writing your order, and also enable you to refer to the same material.
However, due to copyright law, we cannot distribute any sources that do not belong to us. This includes articles, books, journals, audio books, DVDs, e-books, periodicals and any other type of reference material. Supplying these sources would be an infringement of copyright law therefore we cannot provide them as reference material for you.
You can, however, easily locate relevant sources yourself via Google or your university’s Blackboard, WebCT or your personal Athens Account.
How do your services differ compared with others?
Many companies in this industry claim to be UK companies, but in fact operate from abroad, meaning you are not protected by UK Consumer Law. Furthermore, many of these companies do not hire UK educated writers, so the quality of work may not be of a high standard. As a UK registered company (registration no: 5631948) that hires only the best UK-educated writers, we can confidently claim to be the best in the industry. Many UK companies hire ESL (English as a second language) writers without a UK education, which means that the work they produce will be of an inferior quality to our own. We place a high emphasis on customer service, and all our operators are trained to be as helpful as possible. Our comprehensive 10-point guarantee is designed to ensure that every customer we serve is 100% satisfied – this is in addition to your protection under UK consumer law – and you can be confident you are in safe hands.
Is it cheating if I use your service?
No. Our papers are designed to be used as aids and models to help you write your own essay. If you use our papers as they are intended – in the same way you would use any journal, book or past paper – it is not cheating. By using our papers in the correct manner, they act as powerful study tools, and are of far greater value to your academic development than presenting them as your own work. Please use our products responsibly.
Is this legal?
Yes. Our service is 100% legal.
Where are you based?
We are based in London, UK. Our registered address is Ivory Research Ltd, Winnington House, 2 Woodberry Grove, North Finchley, London, N12 0DR.
Can I trust your company?
Yes, you can. We are registered in England and Wales (registration no: 5631948) and we were established in 2005. You are protected under UK consumer law and legislation when doing business with us. We are dedicated to our clients and strive to provide first class customer service at all times.
What support does your customer service department offer?
Every member of our Customer Service Team has undergone extensive training to ensure the support you receive is first class. Our target is to answer every e-mail within 20 minutes during office hours. Our team members will forward any communication or documents to your assigned writer, answer any questions you may have about our service, send communications from your writer to you via e-mail and generally help you in any way they can. And we guarantee this will all be carried out with a smile!
Which services do you offer?
Our service portfolio is extensive and is always growing. In addition to custom-written essays,assignments, reports, proposals and dissertations, we also create posters and presentations, write exam notes, provide statistical and SPSS services, edit and improve work and offer computing and programming help and software development. We offer a unique Custom Dissertation Topic and Outline service, which delivers a professional dissertation blueprint on your chosen dissertation topic. We also complete reflective reports, model answers, literature reviews and any other type of research and writing you may require.
We also offer Personal Statement and CV writing services.
If you require any other service, please complete our order form, select “Other” as your order type and clearly outline what is required. We will get in contact with you very soon. Alternatively, give us a call on 0207 118 0808 and we will gladly assist you.
I have placed an order with another website, but have been diverted to Ivory Research Ltd. Are you the same company?
As a company we operate from www.ivoryresearch.com. However, we advertise our services on a number of different websites.
It has come to our attention that a number of sham websites are trading under our registered company name of ‘Ivory Research’ by using similar domain extensions such as ivoryresearch.net, .org, .me.uk, etc. These companies are completely unrelated to Ivory Research Ltd and we cannot vouch for their credibility or the quality of their work. There is only one www.ivoryresearch.com, so when you search for us online, make sure you see the .com domain extension.