Ivory Research client service team
Ivory Research Ltd is the UK’s premier academic writing service. Our success in a highly competitive sector is due to the talent and dedication of our team, who work tirelessly to ensure our clients receive an unrivalled product backed by first-class service at all times. It’s the reason why they come back to us time and again.
Unlike many of our competitors, at IvoryResearch.com we believe in communicating with our clients. Our ten-strong team of client advisors is available from 8am-11pm Monday-Friday and 10am-6pm Saturday and Sunday. All team members are fully trained, and you’ll find them friendly, helpful and always willing to go the extra mile to ensure you are happy.
Our writer relations team
Our writer relations team consists of two consultants, each with more than six years’ experience in the recruitment sector. They are responsible for liaising with our team of expert writers, answering any queries they may have, and ensuring that your assignment is completed according to your wishes. They also manage the strict recruitment process all our writers have to go undergo before they are offered a place on the team.
Our quality control team
Quality is at the heart of everything we do. To be certain that the paper you receive meets your brief, we operate a rigorous two-part quality control process, beginning with an editorial appraisal which ensures your paper is written to the correct grade and meets our high academic standards. This is followed by a thorough check to guarantee your paper is 100% plagiarism free, features the correct style of referencing and contains the right number of words.
Our complaints team
In the unlikely event you are dissatisfied with your paper, or your experience with us does not meet your expectations, you will be referred to our complaints team. They will act as an intermediary to make a full assessment of your complaint, make sure the final completed work meets your requirements and that you are 100% happy with the outcome.
Our IT and SEO team
Our IT and SEO team works ceaselessly behind the scenes 24/7 to ensure our website functions correctly at all times and that you enjoy a stress-free experience when ordering your products. We are committed to keeping our systems running smoothly so that you are able to communicate with our client services team, and they are able to answer your emails and calls within our promised response time.
Want to join the team?
We are currently looking for dynamic and self-motivated people to join our continuously developing team. We offer a friendly and stimulating working environment with excellent career prospects. If you believe you would fit in and be a credit to our company, please send us an email. We’d love to hear from you.
When you are looking for an academic writing service, it is vital that you choose the right company. Ivory Research delivers only top quality guaranteed work backed by unrivalled client service. In the unlikely event that you aren’t entirely happy with the work we produce for you, you can be confident we’ll put it right – fast.